Goodwill’s COVID-19 Response Plan

Coopersville-800x800

Dear Friends:
These are unprecedented times. After much consideration and review of the impact of the COVID-19 pandemic on our organization, we have developed the following response plan:

Retail stores temporary closure

Out of an abundance of caution and commitment to the health and well-being of our employees, donors, shoppers, program participants, and the community at large, we are temporarily closing our retail stores effective March 18 and will remain closed through April 5.

This has been a difficult decision, however, we are following the advice of public health officials to help stop the spread of the coronavirus as it enters our West Michigan community.

E-commerce remains open

Our e-commerce department will remain open and with no interruption to online sales. Visit us at http://www.shopgoodwill.com and http://www.ebay.com/usr/goodwillindustries_wm

Donation drive-thrus remain open

The majority of our donation drive-thrus (all but four*) will remain open, staffed, and accepting of community donations Monday through Sunday from 10 am to 6 pm.
To protect our employees and ensure that our product is safe, donations will be quarantined for a minimum of 72 hours prior to staff sorting and pricing.

Goodwill Career Center limited services

The Goodwill Career Center at 271 E. Apple Avenue has temporarily suspended face-to-face services at this site. Goodwill staff are available for consultation assistance via phone at (231) 722-7871.

Tax preparation service reduction

Due to site closures and reduced staff, Goodwill’s Volunteer Income Tax Assistance (VITA) program will suspend some of its services beginning March 23 until further notice. Clients with appointments are being contacted individually. For more information call the VITA hotline at (231) 722-8482, ext. 8482 or email vitataxes@goodwillwm.org

GoodTemps temporary staffing services

GoodTemps continues to service its business customers and place workers. Job seekers can apply online at http://www.goodtempsmi.com

Industrial and Janitorial Services continue

Our industrial and janitorial B2B lines continue to service and honor their contracts with local businesses.

Achievers of the Year luncheon

Our tenth-annual community celebration event originally scheduled for May 6 has been postponed to a future date to be determined.

We are all in this together!

At a safe and appropriate time, we will resume our normal activities and work together to rebuild stronger, more resilient communities.

We will continue to share more information on our website at http://www.goodwillwm.org and social media channels. We ask for your understanding and patience. Stay safe and healthy!

*Donation drive-thrus that will be temporarily closed: Coopersville, Zeeland, Holland-Washington Ave., and Muskegon-Sherman Blvd. All 14 other locations remain OPEN.

Jeanette-Hoyer-Signature

Jeanette Hoyer
President and CEO, Goodwill Industries of West Michigan

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