Providing quality services to enhance lives

By Richard Carlson, President and CEO

Iam pleased to report that Goodwill Industries of West Michigan was recently awarded its 14th consecutive, three-year accreditation from CARF (Commission on Accreditation of Rehabilitation Facilities) International.

The accreditation award for our Goodwill includes these internationally recognized categories: Community Employment Services-Employment Supports, Community Employment Services-Job Development, Comprehensive Vocational Evaluation Services, Employee Development Services, Organizational Employment Services, and Governance Standards.

The goal of CARF is to ensure that persons served remain at the center of the service delivery process. By pursuing and achieving accreditation, Goodwill Industries of West Michigan has demonstrated that it meets international standards and is committed to pursuing excellence. This accreditation decision also represents the highest level of accreditation that can be awarded to an organization and recognizes that Goodwill Industries has put itself through a rigorous peer review process and has demonstrated to a team of surveyors during an on-site visit that its programs and services are of the highest quality, measurable, and accountable.

The CARF Survey Report contains comments on numerous areas of our organization strengths.

Here are a few excerpts from their findings:

  • Goodwill Industries of West Michigan is a mission-driven organization that provides person-centered services and demonstrates a remarkable commitment to continuous quality improvement of its business functions and service delivery practices. Particularly noteworthy are the organizations community engagement efforts and dedication to providing a safe work environment for persons served and staff members.
  • The organization maintains meticulous records and documentation that support compliance with Section 14(c) of the Fair Labor Standards Act. Its attention to detail in this area demonstrates a commitment and unwavering promise to offer an array of employment choices to persons served. Parents and persons served express deep satisfaction with services they receive from Goodwill Industries of West Michigan. A common theme in their comments is the professionalism, dedication, and enthusiasm of staff members and how often they “exceed expectations.”
  • There appears to be excellent rapport and mutual respect among the management team, staff members and persons served.  The high level of professionalism among staff members and the organization’s collaborative and respectful working conditions are evident. Local funders describe Goodwill Industries of West Michigan as a strong collaborator with the flexibility to successfully navigate the changing landscape of employment for persons with significant disabilities.
  • Goodwill Industries of West Michigan invested resources in a significant event and professionally created video that highlight and celebrate successful employment outcomes of persons served. The event includes multiple persons served and broadens the organization’s reputation as a premier provider of employment support services in the community.

Attaining and maintaining our CARF-accredited status requires a significant effort, strong teamwork, and a commitment at all levels of the organization to providing quality services and enhancing the lives of the people we serve. My appreciation is extended to our Goodwill board of directors, leadership teams, and all staff members for their dedication and commitment to the never-ending story of Goodwill’s mission to enhance people’s lives through the power of work.

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